A Norwegian municipality introduced a connected early-intervention pathway to make support easier to access and help residents act before health challenges became more complex.
The challenge
Residents often waited until symptoms had become disruptive before seeking support. Local teams needed a way to provide earlier guidance, maintain contact between appointments and direct professional capacity towards people with the greatest need.
The Trigo approach
The municipality implemented a structured supported self-care pathway combining onboarding, practical education, guided activity and access to professional follow-up.
- Simple digital entry and needs assessment.
- Personalised guidance and achievable weekly actions.
- Progress tracking visible to residents and support teams.
- Clear escalation to professional consultations.
Implementation
The service began with a focused pilot. Teams agreed governance, referral criteria and outcome measures before inviting the first residents. Feedback was reviewed weekly and used to improve communication and pathway timing.
The connected pathway helped us offer meaningful support earlier while preserving professional time for residents who needed it most.
Outcomes
The pilot demonstrated stronger participation, high user satisfaction and a practical model that the municipality could extend to additional prevention and wellbeing services.
What comes next
The next phase will expand the pathway, strengthen reporting and connect more community services through the same supported self-care infrastructure.